Support & Help Center

Find answers, tutorials, and get help from our support team.

Getting Started

Set up your account in 5 minutes
FAQ

Common questions answered
Documentation

Detailed guides & references
Contact Support

Get help from our team

Getting Started

1
Create Your Account

Sign up free. Watch the demo, then subscribe to start monitoring.

2
Upload Your Ad

Upload your MP3 radio spot and OAP creates an audio fingerprint.

3
Set Your Schedule

Enter when your ad is booked to air, or import from your traffic CSV.

4
Receive Proof

When your ad airs, receive instant proof with timestamp and off-air dub.

Frequently Asked Questions

Our audio fingerprinting achieves 99%+ accuracy. The system recognizes your ad by its unique audio signature, independent of metadata or stream titles. False positives are extremely rare.

Typically within 2 minutes of your spot airing. The system continuously monitors live streams, detects matches instantly, and delivers proof files to your dashboard automatically.

Yes. Junior plans cover 3 stations, Senior plans 10, and Veteran plans have unlimited stations. You can add stations anytime through your dashboard.

We accept MP3, WAV, AAC, and FLAC formats. MP3 files of 15-60 seconds work best. Maximum file size is 50MB.

Yes. All data is encrypted in transit and at rest. We comply with data protection standards and your data is never shared with third parties without consent.

Documentation

Operation Guide

Step-by-step written guides for common tasks like uploading ads and viewing compliance reports.

Open the Guide
API Documentation

Technical documentation for integrating OAP with your systems via REST API.

View Docs
Still Need Help?

Our support team is ready to assist. Get in touch within 24 hours.

Contact Support
💬 Chat with us!