This Refund Policy applies to all subscription payments made to On Air Proof ("OAP") operated by Nu World Entertainment. OAP is a digital service platform — once access to a subscription tier is granted and monitoring services begin, the service has been partially or fully delivered.
We operate under Nigerian consumer protection principles and strive to handle every refund request fairly and promptly.
Subscriptions are generally non-refundable once activated because:
Monitoring is provisioned by the month and begins the moment it is activated. Any period during which we have monitored your station and produced detections has been delivered, and is non-refundable — this expressly includes short-term bookings (1, 2 or 4 weeks, or quarterly) that have already run. A completed or in-progress booking cannot be refunded on the basis that the campaign is over. Refunds apply only where we fail to deliver the service, as set out below.
A full or partial refund will be considered in the following circumstances:
If OAP experiences a verified system outage or technical failure that renders the service unavailable for more than 72 consecutive hours during your active subscription period, you are entitled to a pro-rated credit or refund for the affected days.
If you are charged twice for the same subscription period (e.g., due to a payment gateway error), the duplicate charge will be refunded in full within 7 business days of confirmation.
If you notify us of an unauthorised charge on your account within 7 days of the transaction, we will investigate and — if fraud is confirmed — refund the amount in full and close the compromised account.
If you pay for a station and we are unable to activate monitoring for it, and cannot do so within a reasonable time, the amount for that unactivated station is refunded in full. This is the core of our commitment: you pay for verification, and where we cannot deliver verification, you do not pay for it.
If you downgrade to a lower subscription tier mid-period, the unused balance will be applied as a platform credit toward your next billing cycle. Cash refunds are not issued for voluntary downgrades.
| Scenario | Eligible? | Amount |
|---|---|---|
| Monitoring we could not activate for your station | YES | Full refund (that station) |
| Double/duplicate payment confirmed | YES | Full duplicate amount |
| Unauthorised transaction (fraud) | YES | Full refund |
| Platform outage > 72 hours | YES | Pro-rated credit |
| Plan downgrade mid-period | CREDIT | Platform credit only |
| Short-term booking (1–4 weeks / quarterly) that has already run | NO | — (service delivered) |
| Change of mind once monitoring is active | NO | — |
| Account terminated for Terms violation | NO | — |
| Voluntary account closure mid-subscription | NO | — |
| Missed broadcast detections (station not streaming) | NO | — |
| Audio-recognition fingerprint failure (audio quality) | NO | — |
To submit a refund request:
We will acknowledge your request within 2 business days and communicate a decision within 7 business days.
We strongly encourage you to contact us before initiating a chargeback with your bank or card provider. Chargebacks incur processing fees and can delay resolution significantly.
If a chargeback is filed without prior communication and OAP determines it is unwarranted, we reserve the right to:
When a full refund is issued, both the subscription amount and the 7.5% VAT component are refunded in full. For partial or pro-rated refunds, the VAT is refunded proportionally. OAP will issue a VAT credit note where applicable for your accounting records.
For any refund queries or to submit a request:
We are committed to resolving every refund request fairly and as quickly as possible.